Quality Care in Hayling Island, Hampshire

Independence

Having opportunities to think, plan, act, and take sensibly calculated risks without continually seeking the approval of others.

Security

In providing services to vulnerable adults and people with disabilities, there is a challenging balance to be attained between helping them to experience as much independence as possible and making sure that they are not exposed to unnecessary risks.

Taking care of the security of clients therefore means helping to provide an environment and support structure that offers sensible protection from danger and discomfort, with readily available assistance when required. However, this should not be interpreted as a requirement for a completely safe or risk-free lifestyle, taking reasonable risks can be interesting, exciting, and fun, as well as necessary.

Civil Rights

Irrespective of disability, race, religion, gender, age, sexuality, a person is entitled to live as full a life as possible within the community, making choices and participating in everyday life activities.

Fulfilment

Can be defined as the opportunity to realise personal aspirations and abilities. Recognising and responding to levels of human satisfaction separate from the physical and material, it is difficult to take a broad view about fulfilment since it deals with precisely those areas of lifestyle where individuality is the key factor.

Diversity

People from a wide diversity of ethnic and cultural backgrounds use social care services. We make efforts to reach out to vulnerable people who might have been deterred from approaching organisations that appear not to relate to their special needs and aspirations. We welcome and celebrate the wide range of people in the community.

Possessions and Privacy

Clients have the right to personal privacy and autonomy in relation to their home. Clients should feel able to entertain personal visitors, families, and friends, without the interference or intrusion of staff. Personal possessions must be respected and not used by others without permission.

Meals

Clients are given real opportunities and advice to have meals that reflect their choice. If they choose, they are involved in all aspect of the planning and preparation of meals. Clients have the freedom of choice of the timing of their meals, although staffs will advise them accordingly.